5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that almost all security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, then you are able to see whether they do their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it’s important to employ a system of verification and quality control to make sure that issues associated with the deficiency of performing these tasks don’t begin to occur.
In this article we will talk five (5) easy actions to improving your security guard service and achieving what you picture as your perfect gate house security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security company and ask yourself does it look adequate.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a fantastic fit for your house is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue can tell you a good deal on what to expect from this shield and it provides you an opportunity to ask another shield if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the business itself, in many circumstances the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your site specific training resembles:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security company double lender? (Double banks is the procedure for experiencing a veteran guard working at precisely the exact same time as the new guard.)
Determine the answer to each of the questions and make certain they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your site special training to get an understanding of what goes into preparing a shield to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as not as a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your property. These tracking systems permit the security guard business to track the time and log the activity of the guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a method of earning certain each guard is secure and alert. By having guards check-in regularly together with the security guard business, at least every 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure they understand their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program. Remember, when selecting a security adviser be sure the adviser isn’t actually a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.